FAQs & Spa Basics

To hold your appointment, a credit card is required when booking. We recommend scheduling in advance for the best availability.

Life happens! Please cancel at least 24 hours in advance to avoid a fee.

• Less than 24 hours’ notice: You’ll be charged a $75 of the service fee. If the price of your scheduled service is less than $75, you will only be charged the full service price.
• No-show: 100% of the fee will be charged.

Running behind? We’ll do our best to fit in your service in the remaining time available, but it may be shortened to avoid delaying other guests. Full service fees still apply.

Please plan to arrive 10 minutes before your service.

Guests arriving 15 minutes late or more may need to reschedule, as we cannot extend treatment time.

Need to change or cancel your online booking? Call us at 404.609.0060 and we’ll be happy to assist.

For a peaceful spa environment, please silence your phone. Talking or using phones in treatment areas is not permitted.

Tips are always optional, but greatly appreciated. If you’d like to leave a gratuity, cash or card are both accepted. Typically, guests tip 20–25% for their service.

Your comfort and satisfaction is important. Let your massage therapist or esthetician know if you feel discomfort or have preferences like areas to focus on or to avoid.

Questions are not only welcomed but encouraged. Honest and open communication with your provider is essential to supporting your best experience.

Most guests wear comfortable clothes and leave jewelry at home. You’ll be given privacy to undress to your comfort level before your service. Draping is always used for massage treatments.

If you’d like to shower before your treatment, let us know when you book. We’ll let you know what time to arrive.

A calm, relaxing spa atmosphere is important for the enjoyment of all of our guests. Please keep conversations at a low volume in common areas and be respectful of other guests.

Before your service, please let us know if you are pregnant or have any medical conditions that could be impacted by the treatment you’re receiving.

For med spa services, your provider will conduct an assessment to protect your safety and support treatment efficacy. If you are pregnant, have a or medical conditions (including high/low blood pressure, diabetes, or skin sensitivities), or are using medications like Accutane or Retin-A, please inform your provider before your treatment begins.

A massage after exercise is usually beneficial, but please wait at least 48 hours after a new injury before booking your massage session. Always check with your doctor first.

For your safety, we may not be able to provide peels, waxing, or other treatments if you’ve recently had laser treatments, plastic surgery, or are using skin-sensitizing medications. Contact us before booking at 404.609.0060 if you’re unsure.

Policies vary by location due to city ordinances:

• Natural Body Spa + Med Spa | Alpharetta: Guests must be 18+ to receive massage services.
• All Other Locations:
  • Ages 13–17 may receive massage, facials, or waxing (excluding bikini area) treatments with written parental consent.
  • Ages 13–15: Parent must remain in the treatment room.
  • Ages 16–17: Parent may wait outside if both the parent and the minor are comfortable with this arrangement and paperwork is signed.

All massage treatments follow professional draping standards.

Guest receiving med spa injectables such as Botox must be at least 18 years old.

While we love children, we also want our spa to be a place where everyone can relax and enjoy the experience. For this reason, we ask that you arrange childcare for minors not receiving services — they’ll be happier and so will you.

Have a group of 5 or more? We’d love to host you! Please complete the Spa Party & Group Request form for help coordinating services and timing for your group. Our Group Coordinator will respond as quickly as possible.

For 1 -4 guests, please call us at 404.609.0060 to coordinate your request.

If you rent out a spa location for a private event, you’re welcome to bring champagne, wine, and non-heated finger foods (like fruit, cheese, or desserts). Please bring your own plates, glassware, napkins, or utensils if needed.

Guests enjoying wine or champagne will be asked to sign an alcohol waiver.

Group bookings may require a deposit. A standard 20% gratuity will be added for groups of 5 or more. Contact us by phone at 404.609.0060 for details when planning your event.

Gift cards — physical or digital — can be used for any spa service, med spa treatment, or retail purchase. Please bring your card to your appointment or checkout.

Our gift cards are valid for 5 years after the purchase date.

If your card was purchased under your name or someone gifted it to you, we may be able to look it up. Lost cards can’t be reissued, but we’ll do our best to help.

While Natural Body Spa + Med Spa does not offer refunds for purchased gift cards, you can use your gift card balance for services, products, or even transfer it to someone else as a gift.

Yes, you can apply your Natural Body gift card balances toward gratuity.

We recommend leaving valuables at home. Natural Body Spa + Med Spa is not responsible for lost or misplaced items.

Only service animals are permitted in our spa locations (per Georgia Rule 130-5-07).

Please make arrangements for your non-service animal/pets’ care and comfort so that you both can safely enjoy your species-appropriate experiences.

Please double-check your space before you leave. Items left behind can be held for a short period, but Natural Body Spa + Med Spa is not liable for lost belongings.

Our staff and management reserve the right to stop or refuse services for health and safety concerns and in cases of inappropriate behavior.