Spa Policies

Services are available by appointment; a credit card is required to reserve all spa services.

A valid credit card number is required to hold your reservation at Natural Body Spa. This policy applies even if you intend to pay with a gift certificate.

We understand that life can be busy and unexpected things happen. So, if you need to reschedule or cancel your spa or med spa appointment, Natural Body Spa requires 24 hours notice prior to your scheduled treatment.

If you cancel within the 24 hour period or do not arrive for your scheduled spa or med spa service, you will be charged a cancellation fee of $75. If the price of your scheduled service is less than $75, you will only be charged the full service price.

Because we are reserving the room and service provider time, if you do not arrive at your appointment and have not cancelled your service within the 24 hours cancellation period, we will need to charge the full service price to the payment method on file to ensure our employees are properly compensated for their time.

To reschedule or cancel your appointment, please contact the Natural Body Spa location. If you are reaching out outside of regular spa hours, please leave a voicemail.

We’ll help you remember your appointment date/time with several reminders prior to your treatment. Natural Body Spa will send you an appointment confirmation, a reminder 48 hours prior to your scheduled service, and a final reminder 24 hours prior to your treatment.

We regret that late arrivals will not receive an extension of scheduled service times and will be responsible for full service fees.

For groups of 3 or more guests, we require a notice of one week for cancellation of treatments.

E-gift cards and physical gift cards may be redeemed for services or retail products and must be presented at the time of appointment or purchase. Gift card purchases are non-refundable and cannot be replaced if lost or stolen. Learn more on our Gift Card page.

Please arrive 10 minutes before your scheduled service. Late arrivals (15 mins or more) cannot be accommodated with an extension of scheduled service times and guest will be responsible for full service fee.

With respect to the spa environment, use of cell phones in treatment rooms or back waiting area is not permitted.

Pets shall not be allowed in the facilities, with the exception of animals for handicapped patrons. Rule 130-5-07 Pets